Introduction

QUENTECH SOFTWARE PRIVATE LIMITED owns and operates Quentech Soft, and this refund policy applies to all users of our services. Using our website implies that you consent to the terms specified in this policy. If you do not accept any part of this policy, we kindly request that you refrain from using our services.

Eligibility for Refunds

Refunds can be processed if the following criteria are met:

• Duplicate Charges: If a user is charged multiple times for the same transaction.
• Unauthorized Transactions: If a transaction occurs without the user’s consent or as a result of fraudulent activity.
• Failed Transactions: If payment is successfully deducted, but the service is not delivered.

Refund requests must be submitted within 48 hours from the transaction date. Requests made beyond this period may be denied at our discretion.

Cancellation Procedures

• Initiating Cancellations: Users can cancel their transactions by navigating to the cancellation section within their account.
• Providing Transaction Information: Users must provide accurate transaction details, including the transaction ID, date, and amount, to facilitate proper processing.
• Eligibility Verification: Users should confirm that they meet the criteria outlined in this policy before proceeding with a cancellation.
• Timely Requests: Cancellation requests must be made within the designated timeframe from the transaction date to be considered for a refund.

Transaction Disputes

We strive to ensure a secure and seamless payment experience. If users experience any transaction-related concerns, they should contact our Customer Support team immediately during business hours for assistance.

Chargebacks

Chargebacks occur when a cardholder disputes a charge with their card issuer due to reasons such as unauthorized transactions or dissatisfaction with a product or service. We have clear guidelines for handling chargebacks to ensure a fair resolution for all parties involved.

Refund Procedure

To initiate a refund request, users must provide:

• Transaction details
• Reason for the refund request
• Any relevant supporting documentation

If approved, refunds will be processed using the original payment method and completed within 5 to 7 business days.

Non-Refundable Transactions

Refunds may not apply to some transactions, for instance:

• Transactions made outside the specified refund request period.
• Transactions that violate our terms and conditions.

Third-Party Refunds

Refund policies from third-party financial institutions or payment processors may apply. While we assist in facilitating refunds, we are not responsible for the actions or policies of third parties.

Subscription Refunds

For users subscribed to services, refunds may be considered under the following conditions:

• If a subscription is canceled before its renewal date.
• If there is a significant service interruption.

Users may cancel their subscriptions at any time, and refunds will be evaluated accordingly.

Partial Refunds

In particular scenarios, partial refunds can be provided, for example:

• When only a portion of the purchased service or product is returned.
• When discounts or promotions are applied to the original purchase.

For any partial refund inquiries, users should contact our Customer Support team.

Refund Processing Fees

Certain fees may apply in cases such as subscription cancellations or credit card chargebacks. Users will be informed of any applicable fees before the refund is processed.

Communication Channels

For refund requests and further assistance, users should use the designated communication channels provided on our website.

Policy Modifications

We reserve the ability to adjust this refund policy whenever necessary. All modifications are immediately enforced upon posting. Users should revisit this policy from time to time for the latest updates.

Contact Support:

For any inquiries regarding our refund policy or refund requests, please contact us at info@quentechsoft.com.